Returns and Policies

Return and Refund Policy

1. Returns

1.1. Eligibility: We accept returns within 30 days from the date of purchase.

1.2. Conditions:

  • The item must be unused, in its original packaging, and in the same condition as when received.
  • Certain items (e.g., personalized or customized goods) may not be eligible for return.

1.3. Process:

  • To initiate a return, contact our customer support team via email or phone.
  • Provide your order number, reason for return, and any relevant details.
  • We will guide you through the return process.

2. Refunds

2.1. Eligibility: Refunds are issued for eligible returned items.

2.2. Types of Refunds:

  • Full Refund: If the return meets the eligibility criteria, we will issue a full refund.
  • Partial Refund: In some cases, a partial refund may apply (e.g., if the item is not in its original condition).

2.3. Refund Timeframe: Refunds are processed within 5 business days after receiving the returned item.

3. Exchanges

3.1. Exchange Policy:

  • We offer exchanges for defective or damaged items.
  • Customers can request a replacement item or store credit.

4. Shipping Costs

4.1. Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to our error.

4.2. Original Shipping:

  • Original shipping charges are non-refundable.

5. Contact Us

For any questions or assistance regarding returns, refunds, or exchanges, please contact our customer support team via the contact page.